Refund Policy
Last updated: 17.04.2026
At Lyron AI (shop.lyronai.com), we sell digital products such as AI tools, templates, automations, and software access.
1. Digital Products – No Refunds
Due to the nature of digital products:
👉 All sales are final.
👉 We do not offer refunds once a product has been purchased, downloaded, or accessed.
Digital products cannot be returned, and therefore are non-refundable.
2. Exceptions (Limited Cases)
We may issue a refund only in the following situations:
You were charged multiple times for the same product
You did not receive access to the product after purchase
The product is completely non-functional and we are unable to fix it
📌 In these cases, you must contact us within 7 days of purchase.
3. EU Customers – Right of Withdrawal
If you are located in the European Union:
You normally have the right to withdraw from a purchase within 14 days.
However:
👉 By purchasing our digital products and accessing them immediately,
👉 you explicitly agree to waive your 14-day right of withdrawal.
Once access/download is granted, you lose your right to cancel the purchase.
4. Responsibility of the Customer
Before purchasing, you are responsible for:
reviewing product descriptions
ensuring compatibility (software, tools, etc.)
understanding what the product includes
We do not offer refunds for:
change of mind
lack of technical knowledge
unmet expectations
5. Chargebacks & Disputes
By purchasing from our website, you agree:
not to initiate fraudulent chargebacks
to contact us first to resolve any issue
We reserve the right to:
suspend access
deny future purchases
take action in case of abuse
6. Contact for Support
If you experience any issue, contact us:
📧 contact@lyronai.com
We aim to respond within 24–48 hours.
7. Policy Updates
We may update this Refund Policy at any time.
Changes take effect immediately upon posting.
✅ Agreement
By completing a purchase on our website, you confirm that:
☑ You have read and understood this Refund Policy
☑ You agree that digital products are non-refundable
☑ You waive your 14-day right of withdrawal after accessing the product
